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At Cross Road Surgery we really value continuity of care. This means patients seeing the same doctor regularly so that more effective care can be provided. We have lots of research showing that this leads to better quality care and helps people to live healthier lives.
To help achieve this you will be assigned a named GP who will be responsible for overseeing and organizing your care. Each GP will usually work alongside a ‘buddy GP’.
When you come to the surgery for a routine GP appointment the expectation is that most of the time you see either your named GP or your buddy GP.
If you need to come for an urgent GP appointment there may be times when neither your named GP nor their buddy is available. In these circumstances, you will be booked an appointment with a different doctor at the surgery.
There will be times when your needs will be better addressed by an allied health professional (ie. paramedic, physiotherapist or mental health practitioner). We will arrange those appointments accordingly.
We are enthusiastic about the benefits this system will bring to our patients.
Frequently Asked Questions
Is it possible to change my named GP?
We have spent considerable time trying to ensure that patients are assigned the most appropriate GP. If you feel we have got this wrong, we encourage you to meet your named GP in the first instance the next time you need to visit the surgery or a GP appointment. If after meeting your GP you would still like to change, then please let us know in writing. Where practical we will endeavour to accommodate this request.
What if I need to see a female/male GP for a personal problem?
The buddy system has been designed to facilitate this. By pairing female with male GPs, most of the time you will be able to see a familiar GP suited to your circumstances.
Will my GP change as time goes on?
It is possible that your named GP will change as time goes on. This is due to changes in staffing, working patterns and practice organization.
Will this change how I book a GP appointment?
No, the booking process is the same.
Providing NHS Services